[Cause]
The robot moved during a stop check based on contact stop.
[Countermeasure]
Remove the external force acting on the collaborative robot. If this does not resolve the problem, before performing other operations (power-off or jogging), use the abnormal-state recording function (‘Abnormal State Record’ in the auxiliary menu) to obtain an image backup and contact the service center. If the abnormal-state recording function cannot be used, record the conditions and operating steps up to the alarm, obtain an image backup, and contact the service center.